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If you are unhappy or change your mind about your order/ purchase, you may exchange it within 14 days of purchase, or we can issue a credit note to last 6 months to spend in the salon 


Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Joanne McIlhatton Beauty. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us.


Postage charges will not be refunded or credited, and you will need to post back at your own expense.





Available for both appointments and products.

These are non-refundable and must be produced at the time of your appointment/purchase.

Vouchers are valid for 6 months from date of purchase and cannot be extended.

Vouchers can only be redeemed in store. 





Our prices are subject to change without notice.




Orders are processed within 24hours, with exception to those placed on the weekend which will be processed on Mondays. Orders placed during a period when the salon is closed will be processed on the next working day. 


All orders are posted 2nd class signed for by Royal Mail and delivery is expected in 3-5 working days. Please ensure someone is available to sign for your parcel.


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